FAQ's

How are your products shipped?

Plantwise uses multiple carriers (USPS, FedEx, UPS & DHL) and will automatically use the best shipping carrier based on time and location.

All products ship 2-day expedited, including free shipping for orders over $50 (excluding tax). Actual shipping times may vary by location and carrier used. Orders placed after 11:59 AM CST will begin fulfillment the next business day.

Once your order ships, you will receive a Shipping Confirmation email which will contain a tracking number you can use to track your shipment. Additionally you can log in to your account and view your order status at any time.

Does Plantwise ship internationally?

No. Unfortunately, we don’t ship internationally at this time, but it is our plan to do so in the future–stay tuned!

What is your 30-Day, No Questions, Money Back-Guarantee Return Policy?

We strive to make your experience with Plantwise excellent. If you are not completely satisfied with your purchase, you can return it within 30 days after you receive it, no questions asked. To start a return, please use our Contact Form. Alternatively, you are always welcome to call our Customer Service Department at 1-800-348-3566‬ during our regular business hours: Monday - Friday 9:00 a.m. to 5:00 p.m. PST. A return authorization label will be issued along with a pre-paid UPS label to return the product to us. Once we receive the product, a refund will be issued to the credit used for the transaction.

If you purchased our products through an authorized Plantwise distributor or retailer, please contact the original purchase location for any return or exchange according to their policies. Plantwise cannot accept returns for products purchased through third parties. If you need assistance with a return through a retailer, please use our Contact Form.

Does Plantwise test each product?

Yes. Each of our products is third-party lab tested at multiple stages of the manufacturing process and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins and pesticides. 

How do I reschedule my next subscription shipment or cancel my subscription?

To reschedule, suspend or cancel your next subscription shipment, log in to your Plantwise Account. Modifications and cancellations must be made at least 48 hours before your subscription’s renewal date. If your cancellation request is not received within this timeframe, your subscription will automatically renew and you will need to wait to cancel your subscription until the next possible date. Reminder emails are sent each month to notify you that your subscription is about to process (in case you want to make changes or add products to your next order). Please use our Contact Form if you require further assistance.

What payment types do you accept?

We accept MasterCard, Visa, Discover and American Express credit cards.

Can I change or cancel my order already placed?

In most cases, no. At Plantwise, we pride ourselves on processing orders quickly and efficiently, so once we receive your order, we get busy fulfilling it! Once an order is in process, we are unable to cancel it, however, if you made an error on your order, please Contact Us as soon as possible and we will do our best to resolve it.

How do I track my order?

Once your order ships, you will receive a Shipping Confirmation Email which will contain a tracking number you can use to track your shipment. Additionally, you can log in to your Account and view your order status at any time.

Does the Plantwise™ Probiotics & Postbiotics product need to be refrigerated?

We do recommend refrigeration for maximum retention of the bacteria cultures after purchase. However, our probiotics product is shelf stable; we use a specially designed bottle that helps maintain the probiotic strains and protect from heat, light and moisture. Our capsules contain 125 Billion CFU at time of manufacture and we guarantee up to 30 billion CFU by the product expiration date, when stored in a cool, dry place, below 77° F, away from heat, light and moisture.

What is the best way to store Plantwise supplements?

Unless otherwise indicated on the product label, Plantwise recommends that its products be stored tightly sealed in a cool, dry place, such as a pantry or cabinet. Supplements should be kept away from a location exposed to moisture (such as a bathroom) or heat (such as above the stove). Whenever possible, store the product in the bottle it came in and keep the lid tightly closed. Placing the contents of an entire bottle in a pill box or a baggie might cause the product to discolor or otherwise change in appearance over time.

Are Plantwise’s nutritional supplement products hypoallergenic?

Plantwise strives to purchase the highest quality ingredients, and we don't use ingredients that contain hidden allergens.

Can I take Plantwise products while I am on other medications?

There is always a possibility that you could have a reaction when taking a particular medication and a particular nutritional supplement at the same time. Therefore, we always advise that you consult with a qualified health-care practitioner – preferably the one who prescribed or recommended your medication – before you begin taking a nutritional supplement at the same time.

Do your dual-capsule products contain CBD?

Yes. All the Plantwise dual-capsule formulas deliver 20mg of phytocannabinoids, including the most abundant phytocannabinoid, CBD. Our hemp also has many other native phytocannabinoids found in a whole hemp extract, such as CBG and CBE.

Plantwise does not quantify individual phytocannabinoids in our dual-capsule products, for regulatory labeling compliance, but also because we believe that the entire class of phytocannabinoids in the hemp plant is greater than any one in isolation. Something referred to as the entourage effect. The sum is greater than the parts.

Is hemp safe to consume?

We take the health and safety of our customers and the quality of our products seriously. The organic, whole hemp oil extraction used in our formulas received Self-affirmed GRAS status after extensive toxicology tests. The tests were performed following FDA Redbook Guidelines. These impressive results were published in the respected, peer-reviewed, scientific journal Plos One on December 31, 2021.

We always advise that you consult with a qualified health-care practitioner before you begin taking any nutritional supplement.